RETURNING AN ITEM

If you are not 100% satisfied with your order, you can return it to us for a full refund. With the Kit and Kaboodal 14 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, with original labels still intacted, with a copy of your receipt, and make sure that the goods are in the same condition you received them. We recommend posting using a signed for service and remember to keep your postage receipt. If you are returning an item from outside the EU please make sure you mark your parcel as 'Returned Goods' to avoid customs charges.

RETURNING SHOES

If you are returning shoes to us please do not use the shoebox as the outer packaging. Shoeboxes should be wrapped in plastic or paper packaging before being shipped back to us. Our shoe packaging is reusable.

RETURNING AN INCORRECTLY SHIPPED ITEM

When you order with us we check the details you provide on 4 separate occasions! So if we are doing our job properly you should happily receive just what you ordered. If we have made a mistake and shipped an incorrect item we will be happy to sort it out for you if you email info@kitandkaboodal.co.uk or call us on 01423 325725.

RETURNING A FAULTY ITEM

Throughout the time that your item/s are being processed it will be checked for quality. The final check is done when your order is packed by our despatch team so we are almost certain that you will be happy with the quality of your order. If you are for any reason not 100% satisfied or there is a fault please email info@kitandkaboodal.co.uk including your name, order number and details of the fault and we will do our very best to ship a replacement, repair the item or refund you.

Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item/s.

Returns Address
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Kit and Kaboodal, Oak Tree House, Clay Pit Lane, Roecliffe, Boroughbridge, YO51 9FS.

When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. If you are returning shoes please do not use the shoebox as the outer packaging. Shoeboxes should be shipped in mailing bags or packing paper.

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Items bought from shows can only be exchanged for other goods or a credit note, they can not be refunded. Wholesale orders are not return or refundable. Faulty items may be exchanged or credit noted.